General terms of sale

All our offers, quotations, deliveries, works and invoices are subject to the terms of sale described below. Any deviation must be reported in writing and expressly accepted by CS LEISURE nv/sa. 

 1. By the very fact of placing an order, the buyer accepts these terms of sale as the only ones governing all of its transactions with our company. The buyer therefore waives its own purchasing conditions, including payment terms and delivery conditions.

 2.     

All contracts and/or annual contributions are always renewed tacitly and can only be terminated by registered letter, provided that a period equal to at least 10% of the total duration before the actual expiry date is observed. Other arrangements are only valid if they have been agreed in writing.

 3. The agreed delivery period applies only to goods available from stock. In all cases the delivery period is given for information only and without any guarantee of delivery on the stated date. It is assumed on ordering that expiry of the delivery period in no way annuls or dissolves the purchase in favour of the buyer, and that no penalty or compensation for delay can be imposed on the seller in that case. If payment of an advance has been agreed, delivery is postponed until the buyer has fulfilled his obligations.

 4. CS LEISURE nv/sa follows the general warranty conditions under Belgian law and/or those of its suppliers, unless agreed otherwise in writing. Consumables are excluded from any warranty.

 5. The seller is entitled to make partial deliveries.

 6. Where advances apply, we reserve the right not to process your order until we have received the relevant advances in full. If the order is cancelled, the advances are forfeited and non-refundable.

 7. Dispatch always takes place from our warehouse in (Oud-)Turnhout or directly from the supplier's warehouse and is always for the account and at the risk of the client and/or the person placing the order, regardless of who carries out the transport and on whose behalf. Express shipments are made only at the express request of the buyer, subject to payment of the cost by the buyer.

 8. All our invoices are payable in (Oud-)Turnhout within 8 days of the invoice date, subject to acceptance by our credit department, unless expressly agreed otherwise in writing. Cheques, bills of exchange or other means of payment are always payable in

(Oud-)Turnhout and do not give rise to novation of debt.

 9. Agreements concluded by our representatives are valid only after our approval. Our representatives are not authorised to collect our invoices or to give a valid receipt.

 10. To be valid, every complaint must be submitted by registered letter within 8 days of delivery; failing that it will be considered null and void.

 11. The sending of the invoice constitutes formal notice of payment in due form. In the event of non-payment of the full invoice amount on the due date, the full invoice amount will be increased by operation of law and without prior notice of default by 10% with a minimum of 250 euros, payable as liquidated damages, and default interest of 12% will also be due from the due date. If a registered reminder is sent, administrative costs of 25 euros excluding VAT will be charged.

 12. In the event of late payment of a given invoice, we have the right to refuse and/or discontinue all further and any ongoing services.

 13. Notwithstanding article 1583 of the Civil Code, CS LEISURE nv/sa remains the owner until the day of full payment of the principal and/or interest and/or liquidated damages. The buyer hereby assigns to the seller all sums that third parties still owe to the buyer. The buyer releases the seller from any formality of service and will bear all costs relating thereto. The buyer also grants the seller the right to collect the delivered material at any time, wherever it may be. In so far as necessary, the buyer authorises the seller to enter the premises occupied by the buyer.

 14. The fact that the buyer may not have received our general terms of sale in his mother tongue does not exempt him from their application.

 15. All clauses are interpreted in favour of CS LEISURE nv/sa, the seller.

 16. Seller means CS LEISURE nv/sa, buyer means the customer.

 17. Any dispute that may arise between the parties can be settled exclusively by the courts of (Oud-)Turnhout in Belgium, for both national and international transactions.

 18. We wish to emphasise that for any export of products and documentation of American origin, the provisions of the “US Department of Commerce” must be complied with.

 These terms of sale are valid from 15/10/2019.

Intervention conditions Belgium

Work:          

All working hours and travel costs needed to repair your product or to determine  ​ ​ ​ ​

what the problem is*, are always charged at the rates below, with a minimum of 1 working hour:

Scheduled interventions excl. 21% VAT        

· Basic rate during office hours 7 a.m.-5 p.m.: € 69.00 / hour / person with a minimum of 1 hour

· Transport flat rates:

Only valid for short interventions of less than 2 working hours and a maximum of 1 technician. Not valid when subcontractors are called in. We reserve the right to deviate from this.

· Transport allowance: € 0.65/km + € 60.00 / hour / person excl. 21% VAT

(travel costs are always calculated from Oud-Turnhout, Belgium, to your location and back, regardless of the technician's previous stop)

Urgent interventions excl. 21% VAT (within 2 days)

· Basic rate during office hours 7 a.m.-5 p.m.: € 165.00 / hour / person 

· Outside office hours: € 235.00 / hour / person

· Saturday 7 a.m.-5 p.m.: € 235.00 / hour / person

· Sunday 7 a.m.-5 p.m.: € 325.00 / hour / person

· Night 11 p.m.-7 a.m.: € 325.00 / hour / person

· Travel: € 0.65/km + € 60.00 / hour / person excl. 21% VAT

(travel costs are always calculated from Oud-Turnhout, Belgium, to your location and back, regardless of the technician's previous stop)

Extra:

If further problems are found or arise during the works, the above conditions apply as well.

Quotation:

When a problem is found, you receive an appropriate quotation for the part to be replaced.

Payment:

Cash at the visit (payment by card possible)

The sending of the invoice constitutes formal notice of payment in due form. In the event of non-payment of the full invoice amount on the due date, the full invoice amount will be increased by operation of law and without prior notice of default by 10% with a minimum of 250 euros, payable as liquidated damages, and default interest of 12% will also be due from the due date. If a registered reminder is sent, administrative costs of 25 euros excluding VAT will be charged.

Our planning department will contact you as soon as possible to arrange an appointment for the repair.

*It is possible that during the first visit a technician can only establish what the problem is. Depending on the problem, several visits may be necessary, each of which will be charged.

Intervention conditions Netherlands

Work:          

All working hours and travel costs needed to repair your product or to determine what the problem is*, are always charged at the rates below, with a minimum of 1 working hour:

Scheduled interventions excl. 21% VAT        

· Basic rate during office hours 7 a.m.-5 p.m.: € 89.00 / hour / person with a minimum of 1 hour

· Travel: € 0.65/km + € 70.00 / hour / person excl. 21% VAT

(travel costs are always calculated from Oud-Turnhout, Belgium, to your location and back, regardless of the technician's previous stop)

Urgent interventions excl. 21% VAT (within 2 days)

· Basic rate during office hours 7 a.m.-5 p.m.: € 165.00 / hour / person 

· Outside office hours: € 235.00 / hour / person

· Saturday 7 a.m.-5 p.m.: € 235.00 / hour / person

· Sunday 7 a.m.-5 p.m.: € 325.00 / hour / person

· Night 11 p.m.-7 a.m.: € 325.00 / hour / person

· Travel: € 0.65/km + € 70.00 / hour / person excl. 21% VAT

(travel costs are always calculated from Oud-Turnhout, Belgium, to your location and back, regardless of the technician's previous stop)

Extra:

If further problems are found or arise during the works, the above conditions apply as well.

Quotation:

When a problem is found, you receive an appropriate quotation for the part to be replaced.

Payment:

Cash at the visit (so please make sure you have enough cash ready)

The sending of the invoice constitutes formal notice of payment in due form. In the event of non-payment of the full invoice amount on the due date, the full invoice amount will be increased by operation of law and without prior notice of default by 10% with a minimum of 250 euros, payable as liquidated damages, and default interest of 12% will also be due from the due date. If a registered reminder is sent, administrative costs of 25 euros excluding VAT will be charged.

Our planning department will contact you as soon as possible to arrange an appointment for the repair.

*It is possible that during the first visit a technician can only establish what the problem is. Depending on the problem, several visits may be necessary, each of which will be charged.